Mercure Warwickshire Walton Hall Hotel & Spa 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 3.8/5 2,605 أراء

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Mercure Warwickshire Walton Hall Hotel & Spa - Image 1
Mercure Warwickshire Walton Hall Hotel & Spa - Image 2
Mercure Warwickshire Walton Hall Hotel & Spa - Image 3
Mercure Warwickshire Walton Hall Hotel & Spa - Image 4
WALTON, WELLESBOURNE, CV35 9HG WALTON, United Kingdom

الوصف

خدمات الفندق الإضافية

  • Set in 65 acres of unspoiled Warwickshire countryside

  • 16th century Grade II listed building with original features

  • 22 fully-equipped function rooms which hold up to 180 guests

  • Orangeries and Lemons Brassiere

  • Leisure facilities including gym, swimming pool and sauna

الإقامات المتوفرة لدينا

موقع الفندق

Mercure Warwickshire Walton Hall Hotel & Spa

WALTON, WELLESBOURNE
CV35 9HG WALTON
United Kingdom

نظام تحديد المواقع العالمي (GPS):52.169574, -1.582747

الهاتف
فاكس +44 1789 470418

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

Oranges and Lemons Brasserie

Enjoy a mouth watering meal in our Brasserie with contemporary design with French doors opening out onto the terrace.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  3.8/5  2,605 أراء

تقييم TripAdvisor  3.5/5  4,144 أراء

A stunning location but tired and shabby

ملاحظة Tripadvisor 2.0/5

nigel503 العائلات - تقييم TripAdvisor المعتمد

We stayed at the hotel for an overnight stop while spending the weekend visiting the area with our grandsons. The location and 2 room apartments was the main reason for selecting the hotel even though it was very overpriced compared to other options. Initial impressions were great coming in through the sweeping driveway, but soon lost when you see the general poor state of repair of the hotel, most windows are rottern its clear major investment is needed. The apartment was ok but worn and tired, we tought it had two bathrooms but it just had one with no lock! Added to which the toilet seat was disgusting, basin chipped and shower leaking. The room was full of flies and the settee covered in crumbs from the previous occupants. Half the lights were not working. We complained and the manager did visit the room and despite promises nothing was done and the bill showed no compensation or notes of our dissatisfaction when we checked out. We wanted to use the pool but it was packed, way too small for a hotel of this size. We would not come back and honestly our worst stay in an Accor hotel and terrible value for money. Certainly not a 4 star hotel. I hope the investment is made in the place it 'could' be amazing.

Hi Nigel I am very sorry that there were a number of areas that didn't meet your expectations, room cleanliness is very disappointing as this is an area we are regularly commended on. We are working through the hotel and investing where possible and if we are lucky to host you again I trust you will see these improvements. Thanks Chris

Pet friendly and random act of kindness!

ملاحظة Tripadvisor 5.0/5

L4603AZsusanl تقييم TripAdvisor المعتمد

First don't believe all the negative comments, I nearly cancelled because of some of them. So glad I didn't! Location and grounds are WOW !peaceful, serene, lovely walks. All staff were friendly, pleasant helpful! A random act of kindness was the icing on the cake...one of the managers was fussing our dog and we chatted. Later on we went to purchase breakfast for the next day and she gave us complimentary vouchers So Kind! Room spacious very clean and decor was fine! Ate in bar food was good and reasonably priced for a hotel, comparable to local pub prices. I went for a swim and enjoyed it but the pool is small and the facilities dated...if this is where the spa days take place think I would be disappointed with this aspect as does need refurbishing Overall really loved my stay there. It's extremely pet friendly which you don't pick up from website..think they should really advertise this more. Already thinking about a booking at xmas. Many thanks

Hi Many thanks for the positive review, we do love a pooch here!! I am delighted the team took great care of you and we hope to see you a your four legged family member soon! Best Wishes Chris

Great stay

ملاحظة Tripadvisor 5.0/5

Teresa E تقييم TripAdvisor المعتمد

Our son and his partner got us an overnight stay at Walton Hotel and Spa, as a gift for our 40th wedding anniversary. I was a bit apprehensive to say the least, once I had read the reviews. We were greeted by 2 lovely ladies at reception. They explained everything we needed to know about the hotel, dining and spa. Our room was comfortable, spacious, warm, and very clean. We booked a table in the restaurant for a 2 course dinner, which was included in our package. The food was amazing. The steak was cooked to perfection. The staff in the restaurant were excellent. Aditya was our waiter. He was brilliant. I am one of these awkward customers that is allergic to certain foods, plus fussy eat. He went to great lengths to make sure that my food was safe, and enjoyable for me. What a star. I spoke to the front office manger Pinaky Buxi, to congratulate him on such excellent and customer focused staff they have working, in the hotel.

Hi Many thanks for your very positive review, I would like to thank you for highlighting Pinaki and the entire team for their service. I will be sure to share your comments with them. May I also offer my congratulations for 40 years of marriage, such a remarkable achievement. We hope we can host you again in the near future. Best Wishes Chris Steadman General Manager

Could have been so much better

ملاحظة Tripadvisor 2.0/5

Stickytoffee40 Couples - تقييم TripAdvisor المعتمد

This is an amended review I had previously rated the experience 5 star due mostly to one waitress Eleana on Friday night and her excellent service - unfortunately the rest of the stay was very poor - dirty ( filthy ) carpets in communal areas and general shabbiness of the hotel was not as expected - the breakfast was poor and at best basic on both days but today it was absolutely horrendous ! No coffee , barely any food , dirty tables - despite asking for the table to be cleaned this did not happen so we had to use their cleaning spray and cloth and do it ourselves - eggs ordered didn’t come until 25 minutes later and then not the full order , there wasn’t any food left to have them with anyway ! Butter ran out , crockery ran out , eggs went cold waiting for the rest of the. Breakfast buffet to be replenished . Photo attached is the poor state of our ‘ breakfast ‘ All in all the experience ruined the last day of our break and quite literally left a bad taste - complained to manager who gave us complimentary spa entrance by the time we got to the spa after a stressful 1 hour along with many others in the restaurant and feeling a bit ill due to the combination of random food we had to cobble together to have some sustenance we gave up , changed our minds and just turned back and went home - such a shame , there is some pockets of loveliness at this hotel but what lets it down REALLY can put a downer on your stay here - it certainly did ours , really very disappointed and quite upset

Hi I am sorry that we went from 5 star to 2 star but delighted that Eleana delivered such great service. I will be reviewing our breakfast procedures and ensuring they are up to the standards that both I demand and our customers demand. Thank you for both reviews and I hope we have the opportunity to change your perception of our breakfast offering. Best Regards Chris Steadman General Manager

DO NOT BOOK FOR LUXURY BREAK

ملاحظة Tripadvisor 2.0/5

Livbaileyx Couples - تقييم TripAdvisor المعتمد

Ok for a cheap night away, do not book for special occasion. Me and my boyfriend came here on a last minute break booked through Groupon, and I felt a little disappointed. The staff were lovely and accommodating, however the place itself is in need of a revamp. I don’t know how you can call the swimming pool, steam room and sauna a spa?? It looked dirty, old and dated. I felt sorry for those who booked through “spa breaks”. I’ve seen nicer leisure centres. Genuinely needs a good investment as the place has loads of potential. There are places you can stay for the same price, with way better facilities. Also massive queue for breakfast with a wait on sausages, bacon and tomato. Again, not the staffs fault, more to do with logistics and planning.

Hi Liv Thank you for taking the time to review, I was surprised to read that you felt the spa was dirty, as many reviews comment on how clean the area it is. Your review does say it looked dirty so I assume you didn't visit the area? Once again thank you for your review and I am sorry that we fell short of your expectations. Best Regards Chris Steadman General Manager

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جميع فنادقنا في Walton

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.